pk91 Frequently Asked Questions

pk91 requires a clear scan or photo of your CNIC (Computerised National Identity Card) for identity verification. In some cases, depending on transaction volumes, we may additionally request proof of residential address or source of funds documentation. KYC is mandatory before your first withdrawal is processed. The verification team typically completes reviews within one business day of receiving all required documents.

No. pk91 strictly enforces a one-account-per-player policy. Duplicate accounts are detected through mobile number, CNIC number, email address, payment method, and device fingerprinting. If multiple accounts are found belonging to the same person, all accounts will be suspended and any bonus-derived balances forfeited. If you have accidentally created a second account, please contact our support team via live chat to resolve the situation.

On the pk91 login page, click the "Forgot Password" link. Enter your registered mobile number or email address, and pk91 will send you a password reset OTP or link. Follow the instructions to set a new password. If you no longer have access to your registered mobile number or email, contact our 24/7 live chat support team and we will verify your identity through alternative means before assisting with the reset.

You can close your pk91 account at any time by contacting our live chat support team and requesting permanent account closure, or by using the self-exclusion option in your Account Settings under Responsible Gaming. Any remaining cash balance will be returned to your verified payment method after a KYC check. Note that self-exclusion is irreversible — once confirmed, the account cannot be reopened.

The minimum deposit via JazzCash at pk91 is PKR 500. This applies to most standard deposit transactions. Minimum amounts may vary slightly for other payment methods — current minimums for all accepted methods are displayed in the Cashier section of the Platform at the time of transaction. pk91 does not charge a fee on standard deposits, though your payment provider may apply their own transaction charges.

To deposit via EasyPaisa on pk91, go to the Cashier section, select EasyPaisa as your payment method, enter your deposit amount, and follow the on-screen instructions. You will be redirected to the EasyPaisa payment gateway to complete the transaction using your EasyPaisa mobile wallet or linked bank account. Once confirmed, funds are credited to your pk91 account instantly in most cases.

pk91 supports direct bank transfers from and to HBL (Habib Bank Limited), UBL (United Bank Limited), Meezan Bank, and Allied Bank. Additional banks may be available depending on your account tier and verification status. Bank transfers typically take 1 to 3 business days for withdrawals. For the fastest transactions, JazzCash and EasyPaisa wallets are recommended as they process near-instantly in most cases.

JazzCash withdrawals from pk91 are typically processed within 5 to 30 minutes during business hours, once KYC verification is complete and the withdrawal request has passed our standard security checks. During peak periods or where additional verification is required, processing may take slightly longer. You will receive an in-app and email notification once your withdrawal has been sent. EasyPaisa withdrawals follow the same processing timeline.

pk91 does not charge a platform fee on standard withdrawal requests. However, some payment providers — including certain banks and mobile wallet services — may apply their own transaction or processing fees at their end. pk91 has no control over third-party provider fees. USDT TRC20 withdrawals may also be subject to blockchain network fees depending on current network conditions. Always check your payment provider's fee schedule before withdrawing.

Yes. pk91 supports withdrawals in USDT via the TRC20 network. To withdraw in USDT, ensure your account is fully KYC verified and that you have a valid TRC20 wallet address. During the withdrawal process, select USDT TRC20 as your method and enter your wallet address carefully — cryptocurrency transactions are irreversible, and pk91 cannot recover funds sent to an incorrect address. Minimum USDT withdrawal amounts are displayed in the Cashier section.

pk91 offers hundreds of slot titles from leading international game providers, including popular titles like Mahjong Ways and a wide variety of themed video slots, jackpot slots, and classic reel games. The pk91 slot library is regularly updated with new releases. Players can filter by provider, theme, volatility, and RTP percentage in the slot lobby. All pk91 slot games use certified RNG (Random Number Generator) technology independently tested for fairness.

Yes. Cricket betting is one of pk91's most popular features, and PSL (Pakistan Super League) coverage is a priority every season. pk91 offers pre-match and live in-play betting markets on PSL, Test cricket, ODI series, T20 internationals, and major domestic tournaments. Available markets include match winner, top batsman, total runs, player performance, and more. All bets are settled in PKR. New cricket betting markets open as fixtures are confirmed each season.

Monkey King Fishing is an arcade-style fishing game available at pk91 where players use virtual cannons to catch fish worth different point values, which convert to PKR winnings. Players control the cannon's power and angle, targeting higher-value fish for bigger rewards. The game features special boss characters with jackpot multipliers. It is available on both desktop and mobile browsers with no app download required — just log in to your pk91 account and play instantly.

Yes. pk91 is fully optimised for mobile browsers on both Android and iOS devices. There is no app download required — simply visit pk91.bid in your mobile browser, log in to your account, and the platform adapts automatically to your screen size. All games, payment features, live casino tables, sports betting markets, and account management tools are available in the mobile browser version. The experience on modern smartphones is comparable to desktop.

RTP varies by individual slot title and is determined by the game provider, not by pk91. Most slot games in the pk91 library have RTPs ranging from 94% to 97%, with some high-volatility jackpot slots slightly lower. RTP information for each game is available within the game's information panel — look for the "i" or "Info" button inside any slot. pk91 does not modify game RTPs from the settings certified by independent testing laboratories.

pk91 offers a welcome bonus to newly registered players who make a qualifying first deposit. The current welcome offer details — including the bonus percentage, minimum qualifying deposit in PKR, and eligible games — are displayed on the Promotions page of the pk91 Platform. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the individual bonus terms before claiming any offer.

A wagering requirement specifies how many times you must bet your bonus amount before any winnings derived from that bonus become withdrawable. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must place PKR 20,000 in total bets before withdrawing. At pk91, slot games typically contribute 100% toward wagering, while live casino and table games may contribute a lower percentage. Each bonus page shows the exact contribution rates and time limits.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the associated wagering requirement has been fully completed. If you make a withdrawal request while a bonus is active and wagering is still pending, pk91 may remove the bonus from your account before processing the withdrawal — meaning only your cash balance portion will be paid out. To avoid this, complete your wagering before submitting a withdrawal, or contact our support team for advice.

Yes. pk91 runs regular reload deposit bonuses, weekend cashback offers, and seasonal promotions for existing players — including special campaigns tied to major cricket seasons and PSL. Promotional offers are published on the pk91 Promotions page and sent to opted-in players by SMS or email. Each promotion has its own terms, including minimum deposit amounts in PKR, wagering requirements, and expiry dates. Opt-in to pk91 marketing communications in your account settings to stay informed.

The minimum age to register and use any pk91 service is 21 years. This requirement is absolute — not a self-declared tickbox. pk91 verifies age through mandatory CNIC submission during the KYC process. Any account found to belong to a person under 21 is permanently closed immediately, all deposits from the player's own funds are returned, and any winnings generated during the period of underage access are forfeited in full.

To self-exclude from pk91, go to Account Settings, select Responsible Gaming, then choose Self-Exclusion and confirm your decision. Self-exclusion closes your account permanently and immediately — it cannot be reversed once confirmed. Any remaining cash balance is returned to your verified payment method after identity verification. Alternatively, start a live chat with our 24/7 support team and say "I want to self-exclude" — the team will process it on the same chat session without any retention attempts.

Yes. pk91 lets you set daily, weekly, or monthly deposit limits on your account through Account Settings under Responsible Gaming. Limits apply immediately once set. Reducing a limit takes effect right away; increasing a limit carries a mandatory 24-hour waiting period to protect you from impulsive decisions. You can hold simultaneous daily, weekly, and monthly limits at the same time — the system enforces whichever threshold is reached first.

pk91 operates under an international gaming licence and applies industry-standard security measures including 256-bit SSL encryption in transit and AES-256 encryption at rest. All casino games use certified RNG technology tested by independent laboratories. pk91 complies with anti-money laundering regulations and maintains a full KYC programme. The platform is designed specifically for Pakistani players with PKR-native accounts and local payment methods including JazzCash, EasyPaisa, and major Pakistani banks.

The fastest way to reach pk91 support is through the 24/7 live chat feature available directly on the platform — response times are typically under two minutes. For non-urgent matters, you can email the support team at [email protected] (not a clickable link — please copy and paste into your mail client). pk91 does not currently offer telephone support. All responsible gaming requests, including self-exclusion, are treated as priority queries and handled immediately.