At pk91, your privacy is treated with the same care we apply to your gaming security. This Privacy Policy explains precisely what personal data we collect from Pakistani players, why we collect it, how it is stored and protected, who we share it with, and what rights you hold over your own information. We believe you deserve to understand exactly how your data is handled — in plain terms, without unnecessary legal obfuscation.
Six core commitments that define how pk91 approaches the privacy of every Pakistani player on our platform — from the moment you register to the day you close your account.
pk91 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data belongs to you — we use it only to operate our platform and fulfil legal obligations.
pk91 collects personal data on a minimum-necessary basis. We do not gather information that is not required for platform operation, legal compliance, fraud prevention, or delivering the services you have requested.
All personal and financial data at pk91 is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel on a strict need-to-know basis.
This Privacy Policy tells you exactly why we collect each category of data and what we do with it. If our data practices change materially, we will notify you before those changes take effect — not buried in a terms update.
You have the right to access, correct, export, and request deletion of your personal data at any time. pk91 provides clear processes for exercising all data rights and responds to requests within statutory timeframes.
pk91's data handling practices are aligned with international data protection standards, including GDPR principles, and with applicable Pakistani data protection requirements. We cooperate with legal authorities only as required by law.
This Privacy Policy is issued by pk91 (referred to as "pk91", "the Company", "we", "us", or "our"), the operator of the online gaming platform accessible at pk91.bid. pk91 is the data controller in respect of the personal information collected through the Platform.
As the data controller, pk91 determines the purposes and means by which your personal data is processed. We are responsible for ensuring that all data processing activities carried out under this Policy comply with applicable data protection law and the principles set out herein.
This Privacy Policy applies to all personal data collected by pk91 in connection with your use of the pk91 Platform, including but not limited to: the pk91.bid website, the mobile-optimised web interface, any future mobile applications, customer support communications, and all financial transactions processed through the Platform.
This Policy applies to all registered pk91 players, prospective players who visit the Platform without registering, and any individual who contacts pk91 through official support channels. It applies regardless of the device or method used to access the Platform.
This Policy does not govern the data practices of third-party service providers, game developers, payment processors, or other external entities whose services are accessible through or connected to the pk91 Platform. Each such party operates under its own privacy policy, for which pk91 accepts no responsibility.
When you create a pk91 account, we collect the following information: your legal full name, date of birth, Pakistani mobile telephone number, email address, and a password (stored in hashed form — we never store your password in plaintext). During the Know Your Customer (KYC) verification process, we additionally collect: a copy or scan of your CNIC (Computerised National Identity Card), and in some circumstances proof of residential address and source of funds documentation.
We collect records of all financial transactions associated with your pk91 account, including: deposit amounts and dates, payment method identifiers (e.g., JazzCash wallet number, bank account suffix), withdrawal requests and their processing status, bonus credits and wagering activity, and account balance history. Full payment credentials (such as complete bank account numbers) are not stored by pk91; these are handled by our certified payment processing partners.
We maintain records of your gaming activity on the Platform, including: games played, bet amounts and outcomes, session durations, responsible gaming tool settings (deposit limits, session timers, self-exclusion status), and sports betting selections and results.
When you access the Platform, we automatically collect certain technical data including: IP address, device type and operating system, browser type and version, screen resolution, network provider (e.g., Jazz, Zong, Telenor, Ufone), connection type, and session timestamps.
If you contact pk91 through our support channels, we retain records of those communications including: live chat transcripts, email correspondence content and timestamps, and any documentation or media you submit in support of a query or complaint.
| Data Category | Examples | Required? |
|---|---|---|
| Identity Data | Name, date of birth, CNIC | Mandatory |
| Contact Data | Mobile number, email address | Mandatory |
| Financial Data | Deposit/withdrawal records, payment method IDs | Mandatory |
| Gaming Data | Bets, game sessions, balance history | Mandatory |
| Technical Data | IP address, device type, browser | Automatic |
| Communications Data | Support chat records, emails | When applicable |
| Marketing Preferences | Opt-in/opt-out status, campaign responses | Optional |
pk91 collects personal data through the following mechanisms:
pk91 uses your personal data for the following purposes:
pk91 processes your personal data on the following legal bases:
pk91 uses cookies and similar first-party tracking technologies to operate and improve the Platform. These include session cookies (which expire when you close your browser), persistent cookies (which remain for a defined period), and local storage mechanisms used to maintain your login session and user interface preferences.
You can control cookie settings through your browser's privacy settings. Disabling strictly necessary cookies will impair your ability to use the Platform. Disabling functional or analytics cookies will not prevent access but may reduce the quality of your experience.
pk91 does not sell your personal data to any third party. We share personal data with external parties only in the following circumstances and only to the extent necessary:
All third parties with whom pk91 shares personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.
pk91 operates under an international gaming licence and certain of our service providers may be located in jurisdictions outside Pakistan. Where personal data is transferred internationally, pk91 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan.
These safeguards may include: standard contractual clauses between pk91 and data processors, restrictions on processor sub-contracting without prior written consent, and requirements that recipient parties maintain information security standards consistent with ISO 27001 or equivalent frameworks.
pk91 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any applicable legal retention obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Records | 5 years post account closure | AML regulatory requirement |
| Financial Transaction Records | 7 years post transaction | Tax and audit compliance |
| KYC Documents | 5 years post account closure | AML/CFT regulatory obligation |
| Gaming Activity Logs | 3 years post account closure | Dispute resolution, licensing |
| Support Communications | 3 years from interaction | Quality assurance, disputes |
| Technical / Device Logs | 12 months rolling | Security monitoring |
| Marketing Preferences | Until opt-out or account closure | Consent management |
After the applicable retention period expires, personal data is securely deleted or anonymised. Anonymised data — from which no individual can be identified — may be retained indefinitely for aggregated statistical and analytical purposes.
pk91 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or destruction. These measures include:
While pk91 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials and for notifying pk91 immediately if you suspect any unauthorised account activity.
As a data subject, you hold the following rights in relation to your personal data held by pk91:
The pk91 Platform is strictly intended for adults aged 21 years and above. pk91 does not knowingly collect personal data from any individual under the age of 21. Age verification is conducted as part of the registration and KYC process for all accounts.
If pk91 becomes aware that an account belongs to a person under the age of 21, the account will be immediately closed, any associated personal data will be retained only as required by applicable law and then securely deleted, and any deposits made from the player's own funds will be returned to the originating payment method. No winnings generated during a period of underage access will be paid out.
If you believe that a minor has registered for a pk91 account, please contact our support team immediately at the email address provided in this Policy.
pk91 will only send you direct marketing communications — including promotional offers, bonus announcements, and platform updates — if you have provided explicit consent to receive them during the registration process or through your account settings. We do not send unsolicited marketing messages.
Marketing communications from pk91 may be delivered via SMS to your registered Pakistani mobile number, or via email to your registered email address. Communications will relate to pk91 products, services, and promotions only — we do not send marketing on behalf of third parties.
You may withdraw your marketing consent at any time by: updating your communication preferences in your pk91 account settings, replying STOP to any marketing SMS, clicking the unsubscribe link in any marketing email, or contacting customer support and requesting removal from all marketing lists. Opt-out requests will be processed within two business days.
pk91 is aware of the cultural and religious significance of Ramadan and Eid for Pakistani players. Our promotional communications during these periods are designed to be culturally respectful and are reviewed to ensure they are appropriate for the occasion. Players may also request a complete suspension of all marketing communications during specific periods.
The pk91 Platform may reference or link to game provider interfaces, payment gateways, and other third-party services. These third-party environments are governed by their own privacy policies, over which pk91 has no control and for which we accept no responsibility.
When you interact with a third-party game provider's interface or a payment gateway, you should review the applicable privacy policy of that service before submitting any personal information to them directly. pk91 will notify you when you are transitioning to a third-party environment where this is technically feasible.
pk91 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect the nature of the data we collect, the purposes for which we use it, or your rights — we will provide at least 14 days' advance notice before the changes take effect, via email to your registered address or via a prominent in-platform notification.
The "Last Updated" date at the top of this Policy will always reflect when the most recent revision was made. We recommend reviewing this Policy periodically. Your continued use of the Platform after any Policy update constitutes your acceptance of the revised terms.
If you do not agree to a material change in this Policy, you may close your pk91 account before the changes take effect by contacting customer support. Your remaining cash balance will be returned to your verified payment method.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal data has been handled, please contact the pk91 Data Protection team through the following channels:
pk91 aims to acknowledge all privacy-related correspondence within 48 hours and to resolve data subject requests within 30 calendar days of receipt. For complex requests, we may notify you within the initial 30-day period if an extension of up to an additional 60 days is required.
Join over 500,000 Pakistani players on a platform that takes your data rights as seriously as your gaming experience — secure, transparent, and built around you.